Billing & Subscriptions
Overview
Nigall platform subscriptions unlock Tools hub modules. Plans include Free, Essentials (basic), Growth (plus), Operations Suite (pro), and Complete (complete). Planner CRM is a +$49/mo add-on on Growth and above. Enterprise is sales-only (custom contracts, SLA, SSO). Billing is processed through Stripe. Hosting, discover, RSVP/tickets stay available without a Tools subscription; platform fees still apply when money moves.
Purpose
Align subscription tier with operational needs while keeping free event hosting available.
Who should use it
- Organizers upgrading for modules
- Venue owners / managers unlocking Venue Management (Growth+)
- Brand organizations billing Tools for the whole team
- Finance approving SaaS spend
- Admins assigning plans
Benefits
- Clear tool matrix per tier
- Monthly and annual billing cycles
- Balance-due calculation on upgrades (including Planner CRM add-on)
- Lower ticket platform fees on Growth+ (3% vs 5%)
Navigation path
| Action |
Path |
| Pricing page |
/pricing/ |
| Subscription pricing |
/pricing/subscription/ |
| Select plan |
/pricing/select/ |
| Stripe checkout |
/payments/subscription/checkout/ |
| Success |
/payments/subscription/success/ |
| Tools hub |
/events/tools/ |
Prerequisites
- Authenticated user
- Stripe customer flow configured
- Understanding of required tool keys
Plan comparison
| Plan |
Code |
Monthly |
Annual |
Unlocked tools |
| Free |
free |
$0 |
$0 |
Event hosting only |
| Essentials |
basic |
$29 |
$276 |
Attendees, Program, Communications, Social |
| Growth |
plus |
$79 |
$756 |
+ Speakers, Talent, Venues |
| Operations Suite |
pro |
$149 |
$1,428 |
+ Volunteers, Vendors, Sponsors |
| Complete |
complete |
$249 |
$2,388 |
+ Exhibitors |
| Planner CRM |
add-on |
+$49 |
+$468 |
planner_crm only (requires Growth+) |
| Enterprise |
sales |
From $299 / custom |
Custom |
Contract terms, SLA, SSO, custom fee |
Transaction fees (ticket revenue)
| Plan |
Platform fee |
| Free, Essentials |
5% |
| Growth, Operations, Complete |
3% |
Function: calculate_payment_split() in payments/services.py.
Step-by-step — Upgrade plan
- Visit
/pricing/.
- Choose a Tools plan (or open
/pricing/subscription/).
- Optionally check Add Planner CRM on Growth+.
- Optionally Bill to a brand organization you own.
- Proceed to
/payments/subscription/checkout/.
- Complete Stripe payment.
- On success,
subscription_plan, subscription_billing_cycle, and planner_crm_addon update on the user or organization.
[SCREENSHOT: Pricing comparison table]
Key concepts
| Field |
Values |
subscription_plan |
free / basic / plus / pro / complete (planner_pro legacy → migrated to pro + add-on) |
planner_crm_addon |
boolean — unlocks Event Planner CRM when plan ≥ Growth |
subscription_billing_cycle |
monthly / annual / per_event |
| Org billing |
SubscriptionPayment.organization + org subscription_plan / planner_crm_addon |
| Inheritance |
Teammates inherit Tools via org membership and workspace owners (effective_subscription_plan + effective_planner_crm_addon) |
| Module |
Min plan |
| Attendees, Program, Comms, Social |
Essentials |
| Speakers, Talent, Venues |
Growth |
| Volunteers, Vendors, Sponsors |
Operations |
| Exhibitors |
Complete |
| Event Planner CRM |
Growth+ and Planner CRM add-on |
Common pitfalls
| Symptom |
Likely cause |
Fix |
| Exhibitors toggle locked |
Plan below Complete |
Upgrade to Complete or contact Enterprise sales for custom terms |
| Planner CRM locked on Operations |
Missing add-on |
Enable Planner CRM at checkout (+$49) |
| Org members missing Tools |
Org plan still Free |
Bill Tools to the organization |
| Expected Ops tools on $49 CRM |
CRM is add-on only |
Subscribe to Operations (or Growth) plus CRM |
See also: Event Planner CRM, Exhibitor Management.